@inproceedings{borovkov-etal-2026-learning,
    title = "Learning Selective {LLM} Autonomy from Copilot Feedback in Enterprise Customer Support Workflows",
    author = "Borovkov, Nikita  and
      Rykov, Elisei  and
      Tsymboi, Olga  and
      Filimonov, Sergei  and
      Surnachev, Nikita  and
      Bitman, Dmitry  and
      Potapov, Anatolii",
    editor = "Li, Yunyao  and
      Rehm, Georg  and
      Tu, Mei",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics ({ACL} 2026)",
    month = jul,
    year = "2026",
    address = "San Diego, California, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-industry.141/",
    pages = "2112--2130",
    ISBN = "979-8-89176-394-4"
}