@inproceedings{vidigal-2026-textblob,
    title = "From {T}ext{B}lob to {LLM} Agents: Sentiment Model Selection for {B}2{B} Technical Support with {CSAT} Ground Truth",
    author = "Vidigal, Pedro",
    editor = "Li, Yunyao  and
      Rehm, Georg  and
      Tu, Mei",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics ({ACL} 2026)",
    month = jul,
    year = "2026",
    address = "San Diego, California, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-industry.121/",
    pages = "1774--1782",
    ISBN = "979-8-89176-394-4"
}