@inproceedings{mantri-etal-2026-hierarchical,
    title = "Hierarchical Reason-of-Contact Detection in Retail Banking Customer Interactions via {LLM}-Driven Taxonomy Induction",
    author = "Mantri, Yoages Kumar  and
      Sriraja, Yagneswaran  and
      Hartley, John  and
      Cowan, Greig A  and
      Khraishi, Raad  and
      Gupta, Abhinav",
    editor = "Li, Yunyao  and
      Rehm, Georg  and
      Tu, Mei",
    booktitle = "Proceedings of the 64th Annual Meeting of the {A}ssociation for {C}omputational {L}inguistics ({ACL} 2026)",
    month = jul,
    year = "2026",
    address = "San Diego, California, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl/2026.acl-industry.108/",
    pages = "1555--1566",
    ISBN = "979-8-89176-394-4"
}