Reliable evaluation is essential for understanding large language model (LLM) performance, yet today’s go-to metrics, namely token-overlap scores (e.g., ROUGE) and embedding-based measures (e.g., BERTScore), often misjudge semantic similarity of documents. Our study shows that both token-overlap metrics and embedding-based metrics routinely assign nearly identical scores to texts that directly contradict each other, thereby potentially masking fundamental errors. We introduce MATCHA, an automatic metric that jointly rewards semantic agreement with a reference and penalizes contradictions. MATCHA employs a dual-view perspective that measures (i) proximity to the gold text and (ii) distance from an adversarially generated counterfactual contradiction. In eight public benchmarks, MATCHA outperforms popular metrics, compared with human annotations on question-answering, image caption generation, natural language inference, summarization, and semantic textual similarity tasks. On the TruthfulQA dataset (i.e., a dataset without a training set, where no embedding-based metrics could locally train on), this improvement in terms of matching texts with a reference reaches 18.38% over ROUGE-L and 20.82% over BERTScore. Both quantitative comparison and qualitative human assessments confirm the efficacy and validity of MATCHA and uncover fundamental weaknesses in pre-existing metrics. Compared with 23 embedding models, including top state-of-the-art ones, used as a metric similar to BERTScore, MATCHA remains the most accurate in distinguishing correct from incorrect statements solely based on a reference. Our code and metric are publicly available (https://github.com/Siran-Li/MATCHA).

Retrieval-Augmented Generation (RAG) systems have recently shown remarkable advancements by integrating retrieval mechanisms into language models, enhancing their ability to produce more accurate and contextually relevant responses. However, the influence of various components and configurations within RAG systems remains underexplored. A comprehensive understanding of these elements is essential for tailoring RAG systems to complex retrieval tasks and ensuring optimal performance across diverse applications. In this paper, we develop several advanced RAG system designs that incorporate query expansion, various novel retrieval strategies, and a novel Contrastive In-Context Learning RAG. Our study systematically investigates key factors, including language model size, prompt design, document chunk size, knowledge base size, retrieval stride, query expansion techniques, Contrastive In-Context Learning knowledge bases, multilingual knowledge bases, and Focus Mode retrieving relevant context at sentence-level. Through extensive experimentation, we provide a detailed analysis of how these factors influence response quality. Our findings offer actionable insights for developing RAG systems, striking a balance between contextual richness and retrieval-generation efficiency, thereby paving the way for more adaptable and high-performing RAG frameworks in diverse real-world scenarios. Our code and implementation details are publicly available.