AI design characteristics and human personality traits each impact the quality and outcomes of human-AI interactions. However, their relative and joint impacts are underexplored in imperfectly cooperative scenarios, where people and AI only have partially aligned goals and objectives. This study compares a purely simulated dataset comprising 2,000 simulations and a parallel human subjects experiment involving 290 human participants to investigate these effects across two scenario categories: (1) hiring negotiations between human job candidates and AI hiring agents; and (2) human-AI transactions wherein AI agents may conceal information to maximize internal goals. We examine user Extraversion and Agreeableness alongside AI design characteristics, including Adaptability, Expertise, and chain-of-thought Transparency. Our causal discovery analysis extends performance-focused evaluations by integrating scenario-based outcomes, communication analysis, and questionnaire measures. Results reveal divergences between purely simulated and human study datasets, and between scenario types. In simulation experiments, personality traits and AI attributes were comparatively influential. Yet, with actual human subjects, AI attributes – particularly transparency – were much more impactful. We discuss how these divergences vary across different interaction contexts, offering crucial insights for the future of human-centered AI agents.

Despite the impressive performance of Retrieval-augmented Generation (RAG) systems across various NLP benchmarks, their robustness in handling real-world user-LLM interaction queries remains largely underexplored. This presents a critical gap for practical deployment, where user queries exhibit greater linguistic variations and can trigger cascading errors across interdependent RAG components. In this work, we systematically analyze how varying four linguistic dimensions (formality, readability, politeness, and grammatical correctness) impact RAG performance. We evaluate two retrieval models and nine LLMs, ranging from 3 to 72 billion parameters, across four information-seeking Question Answering (QA) datasets. Our results reveal that linguistic reformulations significantly impact both retrieval and generation stages, leading to a relative performance drop of up to 40.41% in Recall@5 scores for less formal queries and 38.86% in answer match scores for queries containing grammatical errors. Notably, RAG systems exhibit greater sensitivity to such variations compared to LLM-only generations, highlighting their vulnerability to error propagation due to linguistic shifts. These findings highlight the need for improved robustness techniques to enhance reliability in diverse user interactions.

Recent breakthroughs in large language models (LLMs) have centered around a handful of data-rich languages. What does it take to broaden access to breakthroughs beyond first-class citizen languages? Our work introduces Aya, a massively multilingual generative language model that follows instructions in 101 languages of which over 50% are considered as lower-resourced. Aya outperforms mT0 and BLOOMZ on the majority of tasks while covering double the number of languages. We introduce extensive new evaluation suites that broaden the state-of-art for multilingual eval across 99 languages —— including discriminative and generative tasks, human evaluation, and simulated win rates that cover both held-out tasks and in-distribution performance. Furthermore, we conduct detailed investigations on the optimal finetuning mixture composition, data pruning, as well as the toxicity, bias, and safety of our models.