@inproceedings{shourya-etal-2026-users,
    title = "When Users Are Happy but Agents Are Wrong: Multi-Dimensional Evaluation of Tool-Augmented Dialogue",
    author = "Shourya, Tanya  and
      Wang, Yingfan  and
      Hou, Zhaoyi Joey  and
      Roy, Shamik  and
      Kumar, Vinayshekhar Bannihatti  and
      Gangadharaiah, Rashmi",
    editor = "Mille, Simon  and
      Gehrmann, Sebastian  and
      Schmidtov{\'a}, Patr{\'i}cia  and
      Du{\v{s}}ek, Ond{\v{r}}ej  and
      Fadaee, Marzieh  and
      Lo, Kyle  and
      Santus, Enrico  and
      Stanovsky, Gabriel",
    booktitle = "Proceedings of the Fifth Workshop on Generation, Evaluation and Metrics ({GEM})",
    month = jul,
    year = "2026",
    address = "San Diego, California, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl-workshops/2026.gem-main.72/",
    pages = "862--892",
    ISBN = "979-8-89176-423-1"
}