@inproceedings{ding-tan-2026-evaluating,
    title = "Evaluating Multi-turn Human-{AI} Interaction",
    author = "Ding, Shi  and
      Tan, Sijian",
    editor = "Akhtar, Mubashara  and
      Batzner, Jan  and
      Choshen, Leshem  and
      Ghosh, Avijit  and
      Gohar, Usman  and
      Mickel, Jennifer  and
      Pant, Ichhya  and
      Talat, Zeerak  and
      Lin, Michelle",
    booktitle = "Proceedings of the Workshop on Evaluating Evaluations ({E}val{E}val)",
    month = jul,
    year = "2026",
    address = "San Diego, CA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/ingest-acl-workshops/2026.evaleval-1.2/",
    pages = "12--18",
    ISBN = "979-8-89176-429-3",
    abstract = "Large language models (LLMs) are increasingly used as collaborative assistants, yet dominant NLP evaluation practices remain centered on aggregate metrics such as accuracy and fluency. These approaches often overlook behaviors that are critical in human-facing settings (e.g., consistency across multiple turns and iterative refinement). In this paper, we examine limitations of current NLP evaluation practices and introduce TCR, a structured framework for evaluating human{--}AI interaction using educational LLM assistants as an illustrative example. TCR emphasizes dimensions such as transparency, consistency, and refinement. We further present structured evaluation prompts and illustrative interaction examples demonstrating how structured evaluation can complement aggregate metrics and LLM-as-a-judge approaches. Our work highlights the need for more human-centered evaluation practices for interactive LLM systems."
}