Opinion summarisation is a task that aims to condense the information presented in the source documents while retaining the core message and opinions. A summary that only represents the majority opinions will leave the minority opinions unrepresented in the summary. In this paper, we use the stance towards a certain target as an opinion. We study bias in opinion summarisation from the perspective of opinion diversity, which measures whether the model generated summary can cover a diverse set of opinions. In addition, we examine opinion similarity, a measure of how closely related two opinions are in terms of their stance on a given topic, and its relationship with opinion diversity. Through the lense of stances towards a topic, we examine opinion diversity and similarity using three debatable topics under COVID-19. Experimental results on these topics revealed that a higher degree of similarity of opinions did not indicate good diversity or fairly cover the various opinions originally presented in the source documents. We found that BART and ChatGPT can better capture diverse opinions presented in the source documents.

Summarisation of reviews aims at compressing opinions expressed in multiple review documents into a concise form while still covering the key opinions. Despite the advancement in summarisation models, evaluation metrics for opinionated text summaries lag behind and still rely on lexical-matching metrics such as ROUGE. In this paper, we propose to use the question-answering(QA) approach to evaluate summaries of opinions in reviews. We propose to identify opinion-bearing text spans in the reference summary to generate QA pairs so as to capture salient opinions. A QA model is then employed to probe the candidate summary to evaluate information overlap between candidate and reference summaries. We show that our metric RunQA, Review Summary Evaluation via Question Answering, correlates well with human judgments in terms of coverage and focus of information. Finally, we design an adversarial task and demonstrate that the proposed approach is more robust than metrics in the literature for ranking summaries.