Empathy is a crucial factor in open-domain conversations, which naturally shows one’s caring and understanding to others. Though several methods have been proposed to generate empathetic responses, existing works often lead to monotonous empathy that refers to generic and safe expressions. In this paper, we propose to use explicit control to guide the empathy expression and design a framework DiffusEmp based on conditional diffusion language model to unify the utilization of dialogue context and attribute-oriented control signals. Specifically, communication mechanism, intent, and semantic frame are imported as multi-grained signals that control the empathy realization from coarse to fine levels. We then design a specific masking strategy to reflect the relationship between multi-grained signals and response tokens, and integrate it into the diffusion model to influence the generative process. Experimental results on a benchmark dataset EmpatheticDialogue show that our framework outperforms competitive baselines in terms of controllability, informativeness, and diversity without the loss of context-relatedness.

Motivations, emotions, and actions are inter-related essential factors in human activities. While motivations and emotions have long been considered at the core of exploring how people take actions in human activities, there has been relatively little research supporting analyzing the relationship between human mental states and actions. We present the first study that investigates the viability of modeling motivations, emotions, and actions in language-based human activities, named COMMA (Cognitive Framework of Human Activities). Guided by COMMA, we define three natural language processing tasks (emotion understanding, motivation understanding and conditioned action generation), and build a challenging dataset Hail through automatically extracting samples from Story Commonsense. Experimental results on NLP applications prove the effectiveness of modeling the relationship. Furthermore, our models inspired by COMMA can better reveal the essential relationship among motivations, emotions and actions than existing methods.

Controllable story generation is a challenging task in the field of NLP, which has attracted increasing research interest in recent years. However, most existing works generate a whole story conditioned on the appointed keywords or emotions, ignoring the psychological changes of the protagonist. Inspired by psychology theories, we introduce global psychological state chains, which include the needs and emotions of the protagonists, to help a story generation system create more controllable and well-planned stories. In this paper, we propose a Psychology-guided Controllable Story Generation System (PICS) to generate stories that adhere to the given leading context and desired psychological state chains for the protagonist. Specifically, psychological state trackers are employed to memorize the protagonist’s local psychological states to capture their inner temporal relationships. In addition, psychological state planners are adopted to gain the protagonist’s global psychological states for story planning. Eventually, a psychology controller is designed to integrate the local and global psychological states into the story context representation for composing psychology-guided stories. Automatic and manual evaluations demonstrate that PICS outperforms baselines, and each part of PICS shows effectiveness for writing stories with more consistent psychological changes.