DiaBiz – an Annotated Corpus of Polish Call Center Dialogs
Piotr Pęzik, Gosia Krawentek, Sylwia Karasińska, Paweł Wilk, Paulina Rybińska, Anna Cichosz, Angelika Peljak-Łapińska, Mikołaj Deckert, Michał Adamczyk
Abstract
This paper introduces DiaBiz, a large, annotated, multimodal corpus of Polish telephone conversations conducted in varied business settings, comprising 4036 call centre interactions from nine different domains, i.e. banking, energy services, telecommunications, insurance, medical care, debt collection, tourism, retail and car rental. The corpus was developed to boost the development of third-party speech recognition engines, dialog systems and conversational intelligence tools for Polish. Its current size amounts to nearly 410 hours of recordings and over 3 million words of transcribed speech. We present the structure of the corpus, data collection and transcription procedures, challenges of punctuating and truecasing speech transcripts, dialog structure annotation and discuss some of the ecological validity considerations involved in the development of such resources.- Anthology ID:
- 2022.lrec-1.76
- Volume:
- Proceedings of the Thirteenth Language Resources and Evaluation Conference
- Month:
- June
- Year:
- 2022
- Address:
- Marseille, France
- Editors:
- Nicoletta Calzolari, Frédéric Béchet, Philippe Blache, Khalid Choukri, Christopher Cieri, Thierry Declerck, Sara Goggi, Hitoshi Isahara, Bente Maegaard, Joseph Mariani, Hélène Mazo, Jan Odijk, Stelios Piperidis
- Venue:
- LREC
- SIG:
- Publisher:
- European Language Resources Association
- Note:
- Pages:
- 723–726
- Language:
- URL:
- https://aclanthology.org/2022.lrec-1.76
- DOI:
- Cite (ACL):
- Piotr Pęzik, Gosia Krawentek, Sylwia Karasińska, Paweł Wilk, Paulina Rybińska, Anna Cichosz, Angelika Peljak-Łapińska, Mikołaj Deckert, and Michał Adamczyk. 2022. DiaBiz – an Annotated Corpus of Polish Call Center Dialogs. In Proceedings of the Thirteenth Language Resources and Evaluation Conference, pages 723–726, Marseille, France. European Language Resources Association.
- Cite (Informal):
- DiaBiz – an Annotated Corpus of Polish Call Center Dialogs (Pęzik et al., LREC 2022)
- PDF:
- https://preview.aclanthology.org/ingest-acl-2023-videos/2022.lrec-1.76.pdf