New Intent Discovery with Pre-training and Contrastive Learning
Yuwei Zhang, Haode Zhang, Li-Ming Zhan, Xiao-Ming Wu, Albert Lam
Abstract
New intent discovery aims to uncover novel intent categories from user utterances to expand the set of supported intent classes. It is a critical task for the development and service expansion of a practical dialogue system. Despite its importance, this problem remains under-explored in the literature. Existing approaches typically rely on a large amount of labeled utterances and employ pseudo-labeling methods for representation learning and clustering, which are label-intensive, inefficient, and inaccurate. In this paper, we provide new solutions to two important research questions for new intent discovery: (1) how to learn semantic utterance representations and (2) how to better cluster utterances. Particularly, we first propose a multi-task pre-training strategy to leverage rich unlabeled data along with external labeled data for representation learning. Then, we design a new contrastive loss to exploit self-supervisory signals in unlabeled data for clustering. Extensive experiments on three intent recognition benchmarks demonstrate the high effectiveness of our proposed method, which outperforms state-of-the-art methods by a large margin in both unsupervised and semi-supervised scenarios. The source code will be available at https://github.com/zhang-yu-wei/MTP-CLNN.- Anthology ID:
- 2022.acl-long.21
- Volume:
- Proceedings of the 60th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)
- Month:
- May
- Year:
- 2022
- Address:
- Dublin, Ireland
- Editors:
- Smaranda Muresan, Preslav Nakov, Aline Villavicencio
- Venue:
- ACL
- SIG:
- Publisher:
- Association for Computational Linguistics
- Note:
- Pages:
- 256–269
- Language:
- URL:
- https://aclanthology.org/2022.acl-long.21
- DOI:
- 10.18653/v1/2022.acl-long.21
- Cite (ACL):
- Yuwei Zhang, Haode Zhang, Li-Ming Zhan, Xiao-Ming Wu, and Albert Lam. 2022. New Intent Discovery with Pre-training and Contrastive Learning. In Proceedings of the 60th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers), pages 256–269, Dublin, Ireland. Association for Computational Linguistics.
- Cite (Informal):
- New Intent Discovery with Pre-training and Contrastive Learning (Zhang et al., ACL 2022)
- PDF:
- https://preview.aclanthology.org/ingest-acl-2023-videos/2022.acl-long.21.pdf
- Code
- zhang-yu-wei/mtp-clnn
- Data
- CLINC150