Project MAIA: Multilingual AI Agent Assistant
André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, Graham Neubig
Abstract
This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.- Anthology ID:
- 2020.eamt-1.68
- Volume:
- Proceedings of the 22nd Annual Conference of the European Association for Machine Translation
- Month:
- November
- Year:
- 2020
- Address:
- Lisboa, Portugal
- Editors:
- André Martins, Helena Moniz, Sara Fumega, Bruno Martins, Fernando Batista, Luisa Coheur, Carla Parra, Isabel Trancoso, Marco Turchi, Arianna Bisazza, Joss Moorkens, Ana Guerberof, Mary Nurminen, Lena Marg, Mikel L. Forcada
- Venue:
- EAMT
- SIG:
- Publisher:
- European Association for Machine Translation
- Note:
- Pages:
- 495–496
- Language:
- URL:
- https://aclanthology.org/2020.eamt-1.68
- DOI:
- Cite (ACL):
- André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, and Graham Neubig. 2020. Project MAIA: Multilingual AI Agent Assistant. In Proceedings of the 22nd Annual Conference of the European Association for Machine Translation, pages 495–496, Lisboa, Portugal. European Association for Machine Translation.
- Cite (Informal):
- Project MAIA: Multilingual AI Agent Assistant (Martins et al., EAMT 2020)
- PDF:
- https://preview.aclanthology.org/ingest-acl-2023-videos/2020.eamt-1.68.pdf