Dialogue summarization involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations). In this study, we systematically investigate the impact of such variations on state-of-the-art open dialogue summarization models whose details are publicly known (e.g., architectures, weights, and training corpora). To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We perform our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which aim to capture different aspects of performance of a summarization model. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate whether the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data. We find that this approach does not yield consistent performance gains, warranting further research. Overall, our work highlights robustness challenges in current open encoder-decoder summarization models and provides insights for future research.

In this paper we explore the task of modeling semi-structured object sequences; in particular, we focus our attention on the problem of developing a structure-aware input representation for such sequences. Examples of such data include user activity on websites, machine logs, and many others. This type of data is often represented as a sequence of sets of key-value pairs over time and can present modeling challenges due to an ever-increasing sequence length. We propose a two-part approach, which first considers each key independently and encodes a representation of its values over time; we then self-attend over these value-aware key representations to accomplish a downstream task. This allows us to operate on longer object sequences than existing methods. We introduce a novel shared-attention-head architecture between the two modules and present an innovative training schedule that interleaves the training of both modules with shared weights for some attention heads. Our experiments on multiple prediction tasks using real-world data demonstrate that our approach outperforms a unified network with hierarchical encoding, as well as other methods including a record-centric representation and a flattened representation of the sequence.

The paper presents the results of the Shared Task hosted by the Second DialDoc Workshop on Document-grounded Dialogue and Conversational Question Answering co-located at ACL 2022. The primary goal of this Shared Task is to build goal-oriented information-seeking conversation systems that are grounded in the domain documents, where each dialogue could correspond to multiple subtasks that are based on different documents. The task is to generate agent responses in natural language given the dialogue and document contexts. There are two task settings and leaderboards based on (1) the same sets of domains (SEEN) and (2) one unseen domain (UNSEEN). There are over 20 teams participating in Dev Phase and 8 teams participating in both Dev and Test Phases. Multiple submissions significantly outperform the baseline. The best-performing system achieves 52.06 F1 and the total of 191.30 on the SEEN task; and 34.65 F1 and the total of 130.79 on the UNSEEN task.

We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information acquisition-oriented dialogue system employs a novel adaptation of reinforced self-play so that the system can be transferred to various domains without in-domain dialogue data, and can carry out conversations both informative and attentive to users.

Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art technology for neural dense retrieval or re-ranking involves deep learning models with hundreds of millions of parameters. However, it is difficult and expensive to get such models to operate at an industrial scale, especially for cloud services that often need to support a big number of individually customized dialogue systems, each with its own text corpus. We report our work on enabling advanced neural dense retrieval systems to operate effectively at scale on relatively inexpensive hardware. We compare with leading alternative industrial solutions and show that we can provide a solution that is effective, fast, and cost-efficient.

Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural network models by identifying individual feature attributions or detecting interactions between adjacent features. However, for models with text pairs as inputs (e.g., paraphrase identification), existing methods are not sufficient to capture feature interactions between two texts and their simple extension of computing all word-pair interactions between two texts is computationally inefficient. In this work, we propose the Group Mask (GMASK) method to implicitly detect word correlations by grouping correlated words from the input text pair together and measure their contribution to the corresponding NLP tasks as a whole. The proposed method is evaluated with two different model architectures (decomposable attention model and BERT) across four datasets, including natural language inference and paraphrase identification tasks. Experiments show the effectiveness of GMASK in providing faithful explanations to these models.

Machine reading comprehension is a challenging task especially for querying documents with deep and interconnected contexts. Transformer-based methods have shown advanced performances on this task; however, most of them still treat documents as a flat sequence of tokens. This work proposes a new Transformer-based method that reads a document as tree slices. It contains two modules for identifying more relevant text passage and the best answer span respectively, which are not only jointly trained but also jointly consulted at inference time. Our evaluation results show that our proposed method outperforms several competitive baseline approaches on two datasets from varied domains.

We propose MultiDoc2Dial, a new task and dataset on modeling goal-oriented dialogues grounded in multiple documents. Most previous works treat document-grounded dialogue modeling as machine reading comprehension task based on a single given document or passage. In this work, we aim to address more realistic scenarios where a goal-oriented information-seeking conversation involves multiple topics, and hence is grounded on different documents. To facilitate such task, we introduce a new dataset that contains dialogues grounded in multiple documents from four different domains. We also explore modeling the dialogue-based and document-based contexts in the dataset. We present strong baseline approaches and various experimental results, aiming to support further research efforts on such a task.

We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content elements that corresponds to higher-level relations across text sections as well as lower-level relations between discourse units within a section. Then we present these dialogue flows to crowd contributors to create conversational utterances. The dataset includes over 4500 annotated conversations with an average of 14 turns that are grounded in over 450 documents from four domains. Compared to the prior document-grounded dialogue datasets, this dataset covers a variety of dialogue scenes in information-seeking conversations. For evaluating the versatility of the dataset, we introduce multiple dialogue modeling tasks and present baseline approaches.

Our work involves enriching the Stack-LSTM transition-based AMR parser (Ballesteros and Al-Onaizan, 2017) by augmenting training with Policy Learning and rewarding the Smatch score of sampled graphs. In addition, we also combined several AMR-to-text alignments with an attention mechanism and we supplemented the parser with pre-processed concept identification, named entities and contextualized embeddings. We achieve a highly competitive performance that is comparable to the best published results. We show an in-depth study ablating each of the new components of the parser.

This paper presents the IBM Research AI submission to the CoNLL 2018 Shared Task on Parsing Universal Dependencies. Our system implements a new joint transition-based parser, based on the Stack-LSTM framework and the Arc-Standard algorithm, that handles tokenization, part-of-speech tagging, morphological tagging and dependency parsing in one single model. By leveraging a combination of character-based modeling of words and recursive composition of partially built linguistic structures we qualified 13th overall and 7th in low resource. We also present a new sentence segmentation neural architecture based on Stack-LSTMs that was the 4th best overall.