Clarifying questions are an integral component of modern information retrieval systems, directly impacting user satisfaction and overall system performance. Poorly formulated questions can lead to user frustration and confusion, negatively affecting the system’s performance. This research addresses the urgent need to identify and leverage key features that contribute to the classification of clarifying questions, enhancing user satisfaction. To gain deeper insights into how different features influence user satisfaction, we conduct a comprehensive analysis, considering a broad spectrum of lexical, semantic, and statistical features, such as question length and sentiment polarity. Our empirical results provide three main insights into the qualities of effective query clarification: (1) specific questions are more effective than generic ones; (2) the subjectivity and emotional tone of a question play a role; and (3) shorter and more ambiguous queries benefit significantly from clarification. Based on these insights, we implement feature-integrated user satisfaction prediction using various classifiers, both traditional and neural-based, including random forest, BERT, and large language models. Our experiments show a consistent and significant improvement, particularly in traditional classifiers, with a minimum performance boost of 45%. This study presents invaluable guidelines for refining the formulation of clarifying questions and enhancing both user satisfaction and system performance.

Recent state-of-the-art recommender systems predominantly rely on either implicit or explicit feedback from users to suggest new items. While effective in recommending novel options, many recommender systems often use uninterpretable embeddings to represent user preferences. This lack of transparency not only limits user understanding of why certain items are suggested but also reduces the user’s ability to scrutinize and modify their preferences, thereby affecting their ability to receive a list of preferred recommendations. Given the recent advances in Large Language Models (LLMs), we investigate how a properly crafted prompt can be used to summarize a user’s preferences from past reviews and recommend items based only on language-based preferences. In particular, we study how LLMs can be prompted to generate a natural language (NL) user profile that holistically describe a user’s preferences. These NL profiles can then be leveraged to fine-tune a LLM using only NL profiles to make transparent and scrutable recommendations. Furthermore, we validate the scrutability of our user profile-based recommender by investigating the impact on recommendation changes after editing NL user profiles. According to our evaluations of the model’s rating prediction performance on two benchmarking rating prediction datasets, we observe that this novel approach maintains a performance level on par with established recommender systems in a warm-start setting. With a systematic analysis into the effect of updating user profiles and system prompts, we show the advantage of our approach in easier adjustment of user preferences and a greater autonomy over users’ received recommendations.

The ability to understand a user’s underlying needs is critical for conversational systems, especially with limited input from users in a conversation. Thus, in such a domain, Asking Clarification Questions (ACQs) to reveal users’ true intent from their queries or utterances arise as an essential task. However, it is noticeable that a key limitation of the existing ACQs studies is their incomparability, from inconsistent use of data, distinct experimental setups and evaluation strategies. Therefore, in this paper, to assist the development of ACQs techniques, we comprehensively analyse the current ACQs research status, which offers a detailed comparison of publicly available datasets, and discusses the applied evaluation metrics, joined with benchmarks for multiple ACQs-related tasks. In particular, given a thorough analysis of the ACQs task, we discuss a number of corresponding research directions for the investigation of ACQs as well as the development of conversational systems.