Conversational Task Assistants (CTAs) guide users in performing a multitude of activities, such as making recipes. However, ensuring that interactions remain engaging, interesting, and enjoyable for CTA users is not trivial, especially for time-consuming or challenging tasks. Grounded in psychological theories of human interest, we propose to engage users with contextual and interesting statements or facts during interactions with a multi-modal CTA, to reduce fatigue and task abandonment before a task is complete. To operationalize this idea, we train a high-performing classifier (82% F1-score) to automatically identify relevant and interesting facts for users. We use it to create an annotated dataset of task-specific interesting facts for the domain of cooking. Finally, we design and validate a dialogue policy to incorporate the identified relevant and interesting facts into a conversation, to improve user engagement and task completion. Live testing on a leading multi-modal voice assistant shows that 66% of the presented facts were received positively, leading to a 40% gain in the user satisfaction rating, and a 37% increase in conversation length. These findings emphasize that strategically incorporating interesting facts into the CTA experience can promote real-world user participation for guided task interactions.

Recommender systems are widely used to suggest engaging content, and Large Language Models (LLMs) have given rise to generative recommenders. Such systems can directly generate items, including for open-set tasks like question suggestion. While the world knowledge of LLMs enables good recommendations, improving the generated content through user feedback is challenging as continuously fine-tuning LLMs is prohibitively expensive. We present a training-free approach for optimizing generative recommenders by connecting user feedback loops to LLM-based optimizers. We propose a generative explore-exploit method that can not only exploit generated items with known high engagement, but also actively explore and discover hidden population preferences to improve recommendation quality. We evaluate our approach on question generation in two domains (e-commerce and general knowledge), and model user feedback with Click Through Rate (CTR). Experiments show our LLM-based explore-exploit approach can iteratively improve recommendations and consistently increase CTR. Ablation analysis shows that generative exploration is key to learning user preferences, avoiding the pitfalls of greedy exploit-only approaches. A human evaluation strongly supports our quantitative findings.

Large Language Models (LLMs) operating in 0-shot or few-shot settings achieve competitive results in Text Classification tasks. In-Context Learning (ICL) typically achieves better accuracy than the 0-shot setting, but it pays in terms of efficiency, due to the longer input prompt. In this paper, we propose a strategy to make LLMs as efficient as 0-shot text classifiers, while getting comparable or better accuracy than ICL. Our solution targets the low resource setting, i.e., when only 4 examples per class are available. Using a single LLM and few-shot real data we perform a sequence of generation, filtering and Parameter-Efficient Fine-Tuning steps to create a robust and efficient classifier. Experimental results show that our approach leads to competitive results on multiple text classification datasets.

The adoption of voice assistants like Alexa or Siri has grown rapidly, allowing users to instantly access information via voice search. Query suggestion is a standard feature of screen-based search experiences, allowing users to explore additional topics. However, this is not trivial to implement in voice-based settings. To enable this, we tackle the novel task of suggesting questions with compact and natural voice hints to allow users to ask follow-up questions. We define the task, ground it in syntactic theory and outline linguistic desiderata for spoken hints. We propose baselines and an approach using sequence-to-sequence Transformers to generate spoken hints from a list of questions. Using a new dataset of 6681 input questions and human written hints, we evaluated the models with automatic metrics and human evaluation. Results show that a naive approach of concatenating suggested questions creates poor voice hints. Our approach, which applies a linguistically-motivated pretraining task was strongly preferred by humans for producing the most natural hints.

End-to-end neural models for conversational AI often assume that a response can be generated by considering only the knowledge acquired by the model during training. Document-oriented conversational models make a similar assumption by conditioning the input on the document and assuming that any other knowledge is captured in the model’s weights. However, a conversation may refer to external knowledge sources. In this work, we present EKo-Doc, an architecture for document-oriented conversations with access to external knowledge: we assume that a conversation is centered around a topic document and that external knowledge is needed to produce responses. EKo-Doc includes a dense passage retriever, a re-ranker, and a response generation model. We train the model end-to-end by using silver labels for the retrieval and re-ranking components that we automatically acquire from the attention signals of the response generation model. We demonstrate with automatic and human evaluations that incorporating external knowledge improves response generation in document-oriented conversations. Our architecture achieves new state-of-the-art results on the Wizard of Wikipedia dataset, outperforming a competitive baseline by 10.3% in Recall@1 and 7.4% in ROUGE-L.

Even if recent Transformer-based architectures, such as BERT, achieved impressive results in semantic processing tasks, their fine-tuning stage still requires large scale training resources. Usually, Data Augmentation (DA) techniques can help to deal with low resource settings. In Text Classification tasks, the objective of DA is the generation of well-formed sentences that i) represent the desired task category and ii) are novel with respect to existing sentences. In this paper, we propose a neural approach to automatically learn to generate new examples using a pre-trained sequence-to-sequence model. We first learn a task-oriented similarity function that we use to pair similar examples. Then, we use these example pairs to train a model to generate examples. Experiments in low resource settings show that augmenting the training material with the proposed strategy systematically improves the results on text classification and natural language inference tasks by up to 10% accuracy, outperforming existing DA approaches.

Conversational Task Assistants (CTAs) are conversational agents whose goal is to help humans perform real-world tasks. CTAs can help in exploring available tasks, answering task-specific questions and guiding users through step-by-step instructions. In this work, we present Wizard of Tasks, the first corpus of such conversations in two domains: Cooking and Home Improvement. We crowd-sourced a total of 549 conversations (18,077 utterances) with an asynchronous Wizard-of-Oz setup, relying on recipes from WholeFoods Market for the cooking domain, and WikiHow articles for the home improvement domain. We present a detailed data analysis and show that the collected data can be a valuable and challenging resource for CTAs in two tasks: Intent Classification (IC) and Abstractive Question Answering (AQA). While on IC we acquired a high performing model (>85% F1), on AQA the performance is far from being satisfactory (~27% BertScore-F1), suggesting that more work is needed to solve the task of low-resource AQA.

In real scenarios, a multilingual model trained to solve NLP tasks on a set of languages can be required to support new languages over time. Unfortunately, the straightforward retraining on a dataset containing annotated examples for all the languages is both expensive and time-consuming, especially when the number of target languages grows. Moreover, the original annotated material may no longer be available due to storage or business constraints. Re-training only with the new language data will inevitably result in Catastrophic Forgetting of previously acquired knowledge. We propose a Continual Learning strategy that updates a model to support new languages over time, while maintaining consistent results on previously learned languages. We define a Teacher-Student framework where the existing model “teaches” to a student model its knowledge about the languages it supports, while the student is also trained on a new language. We report an experimental evaluation in several tasks including Sentence Classification, Relational Learning and Sequence Labeling.

Voice assistants, e.g., Alexa or Google Assistant, have dramatically improved in recent years. Supporting voice-based search, exploration, and refinement are fundamental tasks for voice assistants, and remain an open challenge. For example, when using voice to search an online shopping site, a user often needs to refine their search by some aspect or facet. This common user intent is usually available through a “filter-by” interface on online shopping websites, but is challenging to support naturally via voice, as the intent of refinements must be interpreted in the context of the original search, the initial results, and the available product catalogue facets. To our knowledge, no benchmark dataset exists for training or validating such contextual search understanding models. To bridge this gap, we introduce the first large-scale dataset of voice-based search refinements, VoiSeR, consisting of about 10,000 search refinement utterances, collected using a novel crowdsourcing task. These utterances are intended to refine a previous search, with respect to a search facet or attribute (e.g., brand, color, review rating, etc.), and are manually annotated with the specific intent. This paper reports qualitative and empirical insights into the most common and challenging types of refinements that a voice-based conversational search system must support. As we show, VoiSeR can support research in conversational query understanding, contextual user intent prediction, and other conversational search topics to facilitate the development of conversational search systems.

Recent Transformer-based architectures, e.g., BERT, provide impressive results in many Natural Language Processing tasks. However, most of the adopted benchmarks are made of (sometimes hundreds of) thousands of examples. In many real scenarios, obtaining high- quality annotated data is expensive and time consuming; in contrast, unlabeled examples characterizing the target task can be, in general, easily collected. One promising method to enable semi-supervised learning has been proposed in image processing, based on Semi- Supervised Generative Adversarial Networks. In this paper, we propose GAN-BERT that ex- tends the fine-tuning of BERT-like architectures with unlabeled data in a generative adversarial setting. Experimental results show that the requirement for annotated examples can be drastically reduced (up to only 50-100 annotated examples), still obtaining good performances in several sentence classification tasks.

Kernel methods enable the direct usage of structured representations of textual data during language learning and inference tasks. Expressive kernels, such as Tree Kernels, achieve excellent performance in NLP. On the other side, deep neural networks have been demonstrated effective in automatically learning feature representations during training. However, their input is tensor data, i.e., they can not manage rich structured information. In this paper, we show that expressive kernels and deep neural networks can be combined in a common framework in order to (i) explicitly model structured information and (ii) learn non-linear decision functions. We show that the input layer of a deep architecture can be pre-trained through the application of the Nystrom low-rank approximation of kernel spaces. The resulting “kernelized” neural network achieves state-of-the-art accuracy in three different tasks.

Sentiment Analysis systems aims at detecting opinions and sentiments that are expressed in texts. Many approaches in literature are based on resources that model the prior polarity of words or multi-word expressions, i.e. a polarity lexicon. Such resources are defined by teams of annotators, i.e. a manual annotation is provided to associate emotional or sentiment facets to the lexicon entries. The development of such lexicons is an expensive and language dependent process, making them often not covering all the linguistic sentiment phenomena. Moreover, once a lexicon is defined it can hardly be adopted in a different language or even a different domain. In this paper, we present several Distributional Polarity Lexicons (DPLs), i.e. large-scale polarity lexicons acquired with an unsupervised methodology based on Distributional Models of Lexical Semantics. Given a set of heuristically annotated sentences from Twitter, we transfer the sentiment information from sentences to words. The approach is mostly unsupervised, and experimental evaluations on Sentiment Analysis tasks in two languages show the benefits of the generated resources. The generated DPLs are publicly available in English and Italian.

Recent years show the development of large scale resources (e.g. FrameNet for the Frame Semantics) that supported the definition of several state-of-the-art approaches in Natural Language Processing. However, the reuse of existing resources in heterogeneous domains such as Human Robot Interaction is not straightforward. The generalization offered by many data driven methods is strongly biased by the employed data, whose performance in out-of-domain conditions exhibit large drops. In this paper, we present the Human Robot Interaction Corpus (HuRIC). It is made of audio files paired with their transcriptions referring to commands for a robot, e.g. in a home environment. The recorded sentences are annotated with different kinds of linguistic information, ranging from morphological and syntactic information to rich semantic information, according to the Frame Semantics, to characterize robot actions, and Spatial Semantics, to capture the robot environment. All texts are represented through the Abstract Meaning Representation, to adopt a simple but expressive representation of commands, that can be easily translated into the internal representation of the robot.