E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and provide accurate recommendations based on dialogue context, but rely on external knowledge. Large language models (LLMs) generate responses that mimic pre-sales dialogues after fine-tuning, but lack domain-specific knowledge for accurate recommendations. Intuitively, the strengths of LLM and CRS in E-commerce pre-sales dialogues are complementary, yet no previous work has explored this. This paper investigates the effectiveness of combining LLM and CRS in E-commerce pre-sales dialogues, proposing two collaboration methods: CRS assisting LLM and LLM assisting CRS. We conduct extensive experiments on a real-world dataset of E-commerce pre-sales dialogues. We analyze the impact of two collaborative approaches with two CRSs and two LLMs on four tasks of E-commerce pre-sales dialogue. We find that collaborations between CRS and LLM can be very effective in some cases.

The massive amount of trainable parameters in the pre-trained language models (PLMs) makes them hard to be deployed to multiple downstream tasks. To address this issue, parameter-efficient transfer learning methods have been proposed to tune only a few parameters during fine-tuning while freezing the rest. This paper looks at existing methods along this line through the kernel lens. Motivated by the connection between self-attention in transformer-based PLMs and kernel learning, we propose kernel-wise adapters, namely Kernel-mix, that utilize the kernel structure in self-attention to guide the assignment of the tunable parameters. These adapters use guidelines found in classical kernel learning and enable separate parameter tuning for each attention head. Our empirical results, over a diverse set of natural language generation and understanding tasks, show that our proposed adapters can attain or improve the strong performance of existing baselines.

Transformer-based models are not efficient in processing long sequences due to the quadratic space and time complexity of the self-attention modules. To address this limitation, Linformer and Informer reduce the quadratic complexity to linear (modulo logarithmic factors) via low-dimensional projection and row selection, respectively. These two models are intrinsically connected, and to understand their connection we introduce a theoretical framework of matrix sketching. Based on the theoretical analysis, we propose Skeinformer to accelerate self-attention and further improve the accuracy of matrix approximation to self-attention with column sampling, adaptive row normalization and pilot sampling reutilization. Experiments on the Long Range Arena benchmark demonstrate that our methods outperform alternatives with a consistently smaller time/space footprint.

Prefix-tuning, or more generally continuous prompt tuning, has become an essential paradigm of parameter-efficient transfer learning. Using a large pre-trained language model (PLM), prefix-tuning can obtain strong performance by training only a small portion of parameters. In this paper, we propose to understand and further develop prefix-tuning through the kernel lens. Specifically, we make an analogy between prefixes and inducing variables in kernel methods and hypothesize that prefixes serving as inducing variables would improve their overall mechanism. From the kernel estimator perspective, we suggest a new variant of prefix-tuning—inducer-tuning, which shares the exact mechanism as prefix-tuning while leveraging the residual form found in adapter-tuning. This mitigates the initialization issue in prefix-tuning. Through comprehensive empirical experiments on natural language understanding and generation tasks, we demonstrate that inducer-tuning can close the performance gap between prefix-tuning and fine-tuning.

We present a new summarisation task, taking scientific articles and producing journal table-of-contents entries in the chemistry domain. These are one- or two-sentence author-written summaries that present the key findings of a paper. This is a first look at this summarisation task with an open access publication corpus consisting of titles and abstracts, as input texts, and short author-written advertising blurbs, as the ground truth. We introduce the dataset and evaluate it with state-of-the-art summarisation methods.