Despite their widespread adoption, neural conversation models have yet to exhibit natural chat capabilities with humans. In this research, we examine user utterances as causes and generated responses as effects, recognizing that changes in a cause should produce a different effect. To further explore this concept, we have compiled and expanded upon a new dataset called CausalDialogue through crowd-sourcing. This dataset includes multiple cause-effect pairs within a directed acyclic graph (DAG) structure. Our analysis reveals that traditional loss functions struggle to effectively incorporate the DAG structure, leading us to propose a causality-enhanced method called Exponential Maximum Average Treatment Effect (ExMATE) to enhance the impact of causality at the utterance level in training neural conversation models. To evaluate the needs of considering causality in dialogue generation, we built a comprehensive benchmark on CausalDialogue dataset using different models, inference, and training methods. Through experiments, we find that a causality-inspired loss like ExMATE can improve the diversity and agility of conventional loss function and there is still room for improvement to reach human-level quality on this new dataset.

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue platforms and the hand-crafted rules that require extensive labor. One possible solution to improve user experience and relieve the manual efforts of designers is to build an end-to-end dialogue system that can do reasoning itself while perceiving user’s utterances. In this work, we propose a novel method to incorporate the knowledge reasoning capability into dialog systems in a more scalable and generalizable manner. Our proposed method allows a single transformer model to directly walk on a large-scale knowledge graph to generate responses. To the best of our knowledge, this is the first work to have transformer models generate responses by reasoning over differentiable knowledge graphs. We investigate the reasoning abilities of the proposed method on both task-oriented and domain-specific chit-chat dialogues. Empirical results show that this method can effectively and efficiently incorporate a knowledge graph into a dialogue system with fully-interpretable reasoning paths.

A pressing challenge in current dialogue systems is to successfully converse with users on topics with information distributed across different modalities. Previous work in multiturn dialogue systems has primarily focused on either text or table information. In more realistic scenarios, having a joint understanding of both is critical as knowledge is typically distributed over both unstructured and structured forms. We present a new dialogue dataset, HybriDialogue, which consists of crowdsourced natural conversations grounded on both Wikipedia text and tables. The conversations are created through the decomposition of complex multihop questions into simple, realistic multiturn dialogue interactions. We propose retrieval, system state tracking, and dialogue response generation tasks for our dataset and conduct baseline experiments for each. Our results show that there is still ample opportunity for improvement, demonstrating the importance of building stronger dialogue systems that can reason over the complex setting of informationseeking dialogue grounded on tables and text.

Is it possible to build a general and automatic natural language generation (NLG) evaluation metric? Existing learned metrics either perform unsatisfactorily or are restricted to tasks where large human rating data is already available. We introduce SESCORE, a model-based metric that is highly correlated with human judgements without requiring human annotation, by utilizing a novel, iterative error synthesis and severity scoring pipeline. This pipeline applies a series of plausible errors to raw text and assigns severity labels by simulating human judgements with entailment. We evaluate SESCORE against existing metrics by comparing how their scores correlate with human ratings. SESCORE outperforms all prior unsupervised metrics on multiple diverse NLG tasks including machine translation, image captioning, and WebNLG text generation. For WMT 20/21En-De and Zh-En, SESCORE improve the average Kendall correlation with human judgement from 0.154 to 0.195. SESCORE even achieves comparable performance to the best supervised metric COMET, despite receiving no human annotated training data.

Task transfer, transferring knowledge contained in related tasks, holds the promise of reducing the quantity of labeled data required to fine-tune language models. Dialogue understanding encompasses many diverse tasks, yet task transfer has not been thoroughly studied in conversational AI. This work explores conversational task transfer by introducing FETA: a benchmark for FEw-sample TAsk transfer in open-domain dialogue.FETA contains two underlying sets of conversations upon which there are 10 and 7 tasks annotated, enabling the study of intra-dataset task transfer; task transfer without domain adaptation. We utilize three popular language models and three learning algorithms to analyze the transferability between 132 source-target task pairs and create a baseline for future work.We run experiments in the single- and multi-source settings and report valuable findings, e.g., most performance trends are model-specific, and span extraction and multiple-choice tasks benefit the most from task transfer.In addition to task transfer, FETA can be a valuable resource for future research into the efficiency and generalizability of pre-training datasets and model architectures, as well as for learning settings such as continual and multitask learning.

Existing research studies on cross-sentence relation extraction in long-form multi-party conversations aim to improve relation extraction without considering the explainability of such methods. This work addresses that gap by focusing on extracting explanations that indicate that a relation exists while using only partially labeled explanations. We propose our model-agnostic framework, D-REX, a policy-guided semi-supervised algorithm that optimizes for explanation quality and relation extraction simultaneously. We frame relation extraction as a re-ranking task and include relation- and entity-specific explanations as an intermediate step of the inference process. We find that human annotators are 4.2 times more likely to prefer D-REX’s explanations over a joint relation extraction and explanation model. Finally, our evaluations show that D-REX is simple yet effective and improves relation extraction performance of strong baseline models by 1.2-4.7%.

Quality estimation aims to measure the quality of translated content without access to a reference translation. This is crucial for machine translation systems in real-world scenarios where high-quality translation is needed. While many approaches exist for quality estimation, they are based on supervised machine learning requiring costly human labelled data. As an alternative, we propose a technique that does not rely on examples from human-annotators and instead uses synthetic training data. We train off-the-shelf architectures for supervised quality estimation on our synthetic data and show that the resulting models achieve comparable performance to models trained on human-annotated data, both for sentence and word-level prediction.

Data-driven, knowledge-grounded neural conversation models are capable of generating more informative responses. However, these models have not yet demonstrated that they can zero-shot adapt to updated, unseen knowledge graphs. This paper proposes a new task about how to apply dynamic knowledge graphs in neural conversation model and presents a novel TV series conversation corpus (DyKgChat) for the task. Our new task and corpus aids in understanding the influence of dynamic knowledge graphs on responses generation. Also, we propose a preliminary model that selects an output from two networks at each time step: a sequence-to-sequence model (Seq2Seq) and a multi-hop reasoning model, in order to support dynamic knowledge graphs. To benchmark this new task and evaluate the capability of adaptation, we introduce several evaluation metrics and the experiments show that our proposed approach outperforms previous knowledge-grounded conversation models. The proposed corpus and model can motivate the future research directions.