Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe on Flan-T5 yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions is also very competitive.

We present our work on augmenting dialog act recognition capabilities utilizing synthetically generated data. Our work is motivated by the limitations of current dialog act datasets, and the need to adapt for new domains as well as ambiguity in utterances written by humans. We list our observations and findings towards how synthetically generated data can contribute meaningfully towards more robust dialogue act recognition models extending to new domains. Our major finding shows that synthetic data, which is linguistically varied, can be very useful towards this goal and increase the performance from (0.39, 0.16) to (0.85, 0.88) for AFFIRM and NEGATE dialog acts respectively.