While the NLP community has produced numerous summarization benchmarks, none provide the rich annotations required to simultaneously address many important problems related to control and reliability. We introduce a Wikipedia-derived benchmark, complemented by a rich set of crowd-sourced annotations, that supports 8 interrelated tasks: (i) extractive summarization; (ii) abstractive summarization; (iii) topic-based summarization; (iv) compressing selected sentences into a one-line summary; (v) surfacing evidence for a summary sentence; (vi) predicting the factual accuracy of a summary sentence; (vii) identifying unsubstantiated spans in a summary sentence; (viii) correcting factual errors in summaries. We compare various methods on this benchmark and discover that on multiple tasks, moderately-sized fine-tuned models consistently outperform much larger few-shot prompted language models. For factuality-related tasks, we also evaluate existing heuristics to create training data and find that training on them results in worse performance than training on 20× less human-labeled data. Our articles draw from 6 domains, facilitating cross-domain analysis. On some tasks, the amount of training data matters more than the domain where it comes from, while for other tasks training specifically on data from the target domain, even if limited, is more beneficial.

For most natural language processing tasks, the dominant practice is to finetune large pretrained transformer models (e.g., BERT) using smaller downstream datasets. Despite the success of this approach, it remains unclear to what extent these gainsare attributable to the massive background corpora employed for pretraining versus to the pretraining objectives themselves. This paper introduces a large-scale study of self-pretraining, where the same (downstream) training data is used for both pretraining and finetuning.In experiments addressing both ELECTRA and RoBERTa models and 10 distinct downstream classification datasets, we observe that self-pretraining rivals standard pretraining on the BookWiki corpus (despite using around 10x–500x less data), outperforming the latter on 7 and 5 datasets, respectively. Surprisingly, these task-specific pretrained models often perform well on other tasks,including the GLUE benchmark. Besides classification tasks, self-pretraining also provides benefits on structured output prediction tasks such as span based question answering and commonsense inference, often providing more than 50% of the performance boosts provided by pretraining on the BookWiki corpus. Our results hint that in many scenarios, performance gains attributable to pretraining are driven primarily by the pretraining objective itself and are not always attributable to the use of external pretraining data in massive amounts. These findings are especially relevant in light of concerns about intellectual property and offensive content in web-scale pretraining data.

Dialog system developers need high-quality data to train, fine-tune and assess their systems. They often use crowdsourcing for this since it provides large quantities of data from many workers. However, the data may not be of sufficiently good quality. This can be due to the way that the requester presents a task and how they interact with the workers. This paper introduces DialCrowd 2.0 to help requesters obtain higher quality data by, for example, presenting tasks more clearly and facilitating effective communication with workers. DialCrowd 2.0 guides developers in creating improved Human Intelligence Tasks (HITs) and is directly applicable to the workflows used currently by developers and researchers.

Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward specific goals, such as creating non-obtrusive recommendations or introducing new topics in the conversation. In this paper, we introduce a new technique for target-guided response generation, which first finds a bridging path of commonsense knowledge concepts between the source and the target, and then uses the identified bridging path to generate transition responses. Additionally, we propose techniques to re-purpose existing dialogue datasets for target-guided generation. Experiments reveal that the proposed techniques outperform various baselines on this task. Finally, we observe that the existing automated metrics for this task correlate poorly with human judgement ratings. We propose a novel evaluation metric that we demonstrate is more reliable for target-guided response evaluation. Our work generally enables dialogue system designers to exercise more control over the conversations that their systems produce.

Instruction tuning is an emergent paradigm in NLP wherein natural language instructions are leveraged with language models to induce zero-shot performance on unseen tasks. Dialogue is an especially interesting area in which to explore instruction tuning because dialogue systems perform multiple kinds of tasks related to language (e.g., natural language understanding and generation, domain-specific interaction), yet instruction tuning has not been systematically explored for dialogue-related tasks. We introduce InstructDial, an instruction tuning framework for dialogue, which consists of a repository of 48 diverse dialogue tasks in a unified text-to-text format created from 59 openly available dialogue datasets. We explore cross-task generalization ability on models tuned on InstructDial across diverse dialogue tasks. Our analysis reveals that InstructDial enables good zero-shot performance on unseen datasets and tasks such as dialogue evaluation and intent detection, and even better performance in a few-shot setting. To ensure that models adhere to instructions, we introduce novel meta-tasks. We establish benchmark zero-shot and few-shot performance of models trained using the proposed framework on multiple dialogue tasks.

Dialogue systems pretrained with large language models generate locally coherent responses, but lack fine-grained control over responses necessary to achieve specific goals. A promising method to control response generation is exemplar-based generation, in which models edit exemplar responses that are retrieved from training data, or hand-written to strategically address discourse-level goals, to fit new dialogue contexts. We present an Exemplar-based Dialogue Generation model, EDGE, that uses the semantic frames present in exemplar responses to guide response generation. We show that controlling dialogue generation based on the semantic frames of exemplars improves the coherence of generated responses, while preserving semantic meaning and conversation goals present in exemplar responses.

Following each patient visit, physicians draft long semi-structured clinical summaries called SOAP notes. While invaluable to clinicians and researchers, creating digital SOAP notes is burdensome, contributing to physician burnout. In this paper, we introduce the first complete pipelines to leverage deep summarization models to generate these notes based on transcripts of conversations between physicians and patients. After exploring a spectrum of methods across the extractive-abstractive spectrum, we propose Cluster2Sent, an algorithm that (i) extracts important utterances relevant to each summary section; (ii) clusters together related utterances; and then (iii) generates one summary sentence per cluster. Cluster2Sent outperforms its purely abstractive counterpart by 8 ROUGE-1 points, and produces significantly more factual and coherent sentences as assessed by expert human evaluators. For reproducibility, we demonstrate similar benefits on the publicly available AMI dataset. Our results speak to the benefits of structuring summaries into sections and annotating supporting evidence when constructing summarization corpora.

Pretraining techniques leveraging enormous datasets have driven recent advances in text summarization. While folk explanations suggest that knowledge transfer accounts for pretraining’s benefits, little is known about why it works or what makes a pretraining task or dataset suitable. In this paper, we challenge the knowledge transfer story, showing that pretraining on documents consisting of character n-grams selected at random, we can nearly match the performance of models pretrained on real corpora. This work holds the promise of eliminating upstream corpora, which may alleviate some concerns over offensive language, bias, and copyright issues. To see whether the small residual benefit of using real data could be accounted for by the structure of the pretraining task, we design several tasks motivated by a qualitative study of summarization corpora. However, these tasks confer no appreciable benefit, leaving open the possibility of a small role for knowledge transfer.

The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in open-domain dialog. One alternative is to collect human annotations for evaluation, which can be expensive and time consuming. To demonstrate the effectiveness of multi-reference evaluation, we augment the test set of DailyDialog with multiple references. A series of experiments show that the use of multiple references results in improved correlation between several automatic metrics and human judgement for both the quality and the diversity of system output.