MEDUSA: User-Centred Design and usability evaluation of Automatic Speech Recognition telephone services in Telefónica Móviles España

Juan José Rodríguez Soler, Pedro Concejero Cerezo, Daniel Tapias Merino, José Sánchez

Abstract
One of the greatest challenges in the design of speech recognition based interfaces is about the navigation through the different service hierarchies and structures. On the one hand, the interactions based on human machine dialogues force a high level of hierarchical structuring of services, and on the other hand, it is necessary to wait for the last phases of the user interface development to obtain a global vision of the dialogue problems by means of user trials. To tackle these problems, Telefónica Móviles España has carried out several projects with the final aim to define a corporate methodology based on rapid prototyping of the user interfaces, so that designers could integrate the process of design of voice interfaces with emulations of the navigation through the flow charts. This was also the starting point for a specific software product (MEDUSA) which addresses the needs of rapid prototyping of these user interfaces from the earliest stages of the design and analysis phases.
Anthology ID:
L06-1194
Volume:
Proceedings of the Fifth International Conference on Language Resources and Evaluation (LREC’06)
Month:
May
Year:
2006
Address:
Genoa, Italy
Editors:
Nicoletta Calzolari, Khalid Choukri, Aldo Gangemi, Bente Maegaard, Joseph Mariani, Jan Odijk, Daniel Tapias
Venue:
LREC
SIG:
Publisher:
European Language Resources Association (ELRA)
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Pages:
Language:
URL:
http://www.lrec-conf.org/proceedings/lrec2006/pdf/338_pdf.pdf
DOI:
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Cite (ACL):
Juan José Rodríguez Soler, Pedro Concejero Cerezo, Daniel Tapias Merino, and José Sánchez. 2006. MEDUSA: User-Centred Design and usability evaluation of Automatic Speech Recognition telephone services in Telefónica Móviles España. In Proceedings of the Fifth International Conference on Language Resources and Evaluation (LREC’06), Genoa, Italy. European Language Resources Association (ELRA).
Cite (Informal):
MEDUSA: User-Centred Design and usability evaluation of Automatic Speech Recognition telephone services in Telefónica Móviles España (Soler et al., LREC 2006)
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http://www.lrec-conf.org/proceedings/lrec2006/pdf/338_pdf.pdf
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