Generalized zero-shot intent detection (GZID) aims to recognize the labels of utterances from both seen and unseen intents by utilizing the knowledge learned from seen intents. Enhancing the generalization ability from seen intents to unseen intents is a key challenge in the GZID setting. Existing methods attempt to tackle this challenge by distinguishing unseen intents from seen intents or focusing on enhancing the model discriminability. However, the challenge is not solved substantially as they ignore to promote the representation learning ability of the model itself and neglect to strengthen the model adaptability to new tasks, resulting in overfitting on the seen intents. In this paper, we propose a pairwise prompt-based tuning model with parameter efficient fast adaptation which involves two training steps. In the first step, we leverage hybrid contrastive learning in discriminant space and masked language modeling to make predictions at both sentence and token levels, which can enhance the model discriminability and representation learning ability respectively. In the second step, we design a pipeline for generating and filtering unseen data by only providing unseen intent labels, and utilize parameter-efficient fine-tuning to quickly adapt to unseen intents. Experiments on four intent detection datasets demonstrate that our two-step training method has better comprehension and generalization capabilities.

Multi-label document classification (MLDC) aims to allocate more than one label to each document and attracts increasing attention in many practical applications. However, previous studies have failed to pay sufficient attention to the lack of semantic information on labels and the long-tail problem prevalent in the datasets. Additionally, most existing methods focus on optimizing document features, overlooking the potential of high-quality label features to enhance classification performance. In this paper, we propose a simple and effective paradigm for MLDC. Regarding the problem of insufficient label information and imbalance in the sample size of categories, we utilize large language models (LLMs) to semantically expand the label content and generate pseudo-samples for the tail categories. To optimize the features of both documents and labels, we design the contrastive learning boosted feature optimization module facilitated by the similarity matrices. Finally, we construct a label-guided feature selection module to incorporate the optimized label features into the input features to provide richer semantic information for the classifier. Extensive experiments have demonstrated that our proposed method significantly outperforms state-of-the-art baselines.

Few-shot intent detection is a challenging task, particularly in scenarios involving multiple labels and diverse domains. This paper presents a novel prototype learning approach that combines the label synset augmentation and the coarse-to-fine prototype distillation for multi-label few-shot intent detection. To tackle the data scarcity issue and the lack of information for unseen domains, we propose to enhance the representations of utterances with label synset augmentation and refine the prototypes by distilling the coarse domain knowledge from a universal teacher model. To solve the multilingual intent detection in real-world dialogue systems, we fine-tune a cross-lingual teacher model to make our method fast adapt to different languages and re-annotate two non-English task-oriented dialogue datasets CrossWOZ and JMultiWOZ in multi-label form. Experimental results on one English and two non-English datasets demonstrate that our approach significantly outperforms existing methods in terms of accuracy and generalization across different domains.

Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights are as follows. (i) The model extracts intent and slot representations via bidirectional interactions, and extends prototypical network to achieve explicit-joint learning, which guarantees that IC and SF tasks can mutually reinforce each other. (ii) The model integrates with supervised contrastive learning, which ensures that samples from same class are pulled together and samples from different classes are pushed apart. In addition, the model follows a not common but practical way to construct the episode, which gets rid of the traditional setting with fixed way and shot, and allows for unbalanced datasets. Extensive experiments on three public datasets show that our model can achieve promising performance.

User intent classification plays a vital role in dialogue systems. Since user intent may frequently change over time in many realistic scenarios, unknown (new) intent detection has become an essential problem, where the study has just begun. This paper proposes a semantic-enhanced Gaussian mixture model (SEG) for unknown intent detection. In particular, we model utterance embeddings with a Gaussian mixture distribution and inject dynamic class semantic information into Gaussian means, which enables learning more class-concentrated embeddings that help to facilitate downstream outlier detection. Coupled with a density-based outlier detection algorithm, SEG achieves competitive results on three real task-oriented dialogue datasets in two languages for unknown intent detection. On top of that, we propose to integrate SEG as an unknown intent identifier into existing generalized zero-shot intent classification models to improve their performance. A case study on a state-of-the-art method, ReCapsNet, shows that SEG can push the classification performance to a significantly higher level.

Intent classification is an important building block of dialogue systems. With the burgeoning of conversational AI, existing systems are not capable of handling numerous fast-emerging intents, which motivates zero-shot intent classification. Nevertheless, research on this problem is still in the incipient stage and few methods are available. A recently proposed zero-shot intent classification method, IntentCapsNet, has been shown to achieve state-of-the-art performance. However, it has two unaddressed limitations: (1) it cannot deal with polysemy when extracting semantic capsules; (2) it hardly recognizes the utterances of unseen intents in the generalized zero-shot intent classification setting. To overcome these limitations, we propose to reconstruct capsule networks for zero-shot intent classification. First, we introduce a dimensional attention mechanism to fight against polysemy. Second, we reconstruct the transformation matrices for unseen intents by utilizing abundant latent information of the labeled utterances, which significantly improves the model generalization ability. Experimental results on two task-oriented dialogue datasets in different languages show that our proposed method outperforms IntentCapsNet and other strong baselines.