Understanding user satisfaction with conversational systems, known as User Satisfaction Estimation (USE), is essential for assessing dialogue quality and enhancing user experiences. However, existing methods for USE face challenges due to limited understanding of underlying reasons for user dissatisfaction and the high costs of annotating user intentions. To address these challenges, we propose PRAISE (Plan and Retrieval Alignment for Interpretable Satisfaction Estimation), an interpretable framework for effective user satisfaction prediction. PRAISE operates through three key modules. The Strategy Planner develops strategies, which are natural language criteria for classifying user satisfaction. The Feature Retriever then incorporates knowledge on user satisfaction from Large Language Models (LLMs) and retrieves relevance features from utterances. Finally, the Score Analyzer evaluates strategy predictions and classifies user satisfaction. Experimental results demonstrate that PRAISE achieves state-of-the-art performance on three benchmarks for the USE task. Beyond its superior performance, PRAISE offers additional benefits. It enhances interpretability by providing instance-level explanations through effective alignment of utterances with strategies. Moreover, PRAISE operates more efficiently than existing approaches by eliminating the need for LLMs during the inference phase.

Name-based gender prediction has traditionally categorized individuals as either female or male based on their names, using a binary classification system. That binary approach can be problematic in the cases of gender-neutral names that do not align with any one gender, among other reasons. Relying solely on binary gender categories without recognizing gender-neutral names can reduce the inclusiveness of gender prediction tasks. We introduce an additional gender category, i.e., “neutral”, to study and address potential gender biases in Large Language Models (LLMs). We evaluate the performance of several foundational and large language models in predicting gender based on first names only. Additionally, we investigate the impact of adding birth years to enhance the accuracy of gender prediction, accounting for shifting associations between names and genders over time. Our findings indicate that most LLMs identify male and female names with high accuracy (over 80%) but struggle with gender-neutral names (under 40%), and the accuracy of gender prediction is higher for English-based first names than non-English names. The experimental results show that incorporating the birth year does not improve the overall accuracy of gender prediction, especially for names with evolving gender associations. We recommend using caution when applying LLMs for gender identification in downstream tasks, particularly when dealing with non-binary gender labels.

Despite the impressive capabilities of Large Language Models (LLMs) in various tasks, their vulnerability to unsafe prompts remains a critical issue. These prompts can lead LLMs to generate responses on illegal or sensitive topics, posing a significant threat to their safe and ethical use. Existing approaches address this issue using classification models, divided into LLM-based and API-based methods. LLM based models demand substantial resources and large datasets, whereas API-based models are cost-effective but might overlook linguistic nuances. With the increasing complexity of unsafe prompts, similarity search-based techniques that identify specific features of unsafe content provide a more robust and effective solution to this evolving problem. This paper investigates the potential of sentence encoders to distinguish safe from unsafe content. We introduce new pairwise datasets and the Cate021 gorical Purity (CP) metric to measure this capability. Our findings reveal both the effectiveness and limitations of existing sentence encoders, proposing directions to improve sentence encoders to operate as robust safety detectors.