Low-Rank Adaptation (LoRA) is a popular technique for parameter-efficient fine-tuning of Large Language Models (LLMs). We study how different LoRA modules can be merged to achieve skill composition—testing the performance of the merged model on a target task that involves combining multiple skills, each skill coming from a single LoRA. This setup is favorable when it is difficult to obtain training data for the target task and when it can be decomposed into multiple skills. First, we identify practically occurring use-cases that can be studied under the realm of skill composition, e.g. solving hard math-word problems with code, creating a bot to answer questions on proprietary manuals or about domain-specialized corpora. Our main contribution is to show that concatenation of LoRAs (CAT), which optimally weights LoRAs that were individually trained on different skills, outperforms existing model- and data- merging techniques; for instance on math-word problems, CAT beats these methods by an average of 43% and 12% respectively. Thus, this paper advocates model merging as an efficient way to solve compositional tasks and underscores CAT as a simple, compute-friendly and effective procedure.

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 58% of the tasks with ReAct prompting, and less than 65% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments.

Autonomous agents powered by large language models (LLMs) have attracted significant research interest. However, the open-source community faces many challenges in developing specialized models for agent tasks, driven by the scarcity of high-quality agent datasets and the absence of standard protocols in this area. We introduce xLAM, a series of large action models designed for AI agent tasks. The xLAM series includes five models with both dense and mixture-of-expert architectures, ranging from 1B to 8x22B parameters, trained using a scalable, flexible pipeline that unifies, augments, and synthesizes diverse datasets to enhance AI agents’ generalizability and performance across varied environments. Our experimental results demonstrate that xLAM consistently delivers exceptional performance across multiple agent ability benchmarks, notably securing the 1st position on the Berkeley Function-Calling Leaderboard, outperforming GPT-4, Claude-3, and many other models in terms of tool use. By releasing the xLAM series, we aim to advance the performance of open-source LLMs for autonomous AI agents, potentially accelerating progress and democratizing access to high-performance models for agent tasks.

Chain-of-Thought (CoT) prompting has been shown to enhance the multi-step reasoning capabilities of Large Language Models (LLMs). However, debates persist about whether LLMs exhibit *abstract generalization* or rely on *shallow heuristics* when given CoT prompts. To understand the factors influencing CoT reasoning we provide a detailed case study of the symbolic reasoning task of decoding shift ciphers, where letters are shifted forward some number of steps in the alphabet. We analyze the pattern of results produced by three LLMs—GPT-4, Claude 3, and Llama 3.1—performing this task using CoT prompting. By focusing on a single relatively simple task, we are able to identify three factors that systematically affect CoT performance: the probability of the task’s expected output (probability), what the model has implicitly learned during pre-training (memorization), and the number of intermediate operations involved in reasoning (noisy reasoning). We show that these factors can drastically influence task accuracy across all three LLMs; e.g., when tested with GPT-4, varying the output’s probability of occurrence shifts accuracy from 26% to 70%. Overall, we conclude that CoT prompting performance reflects both memorization and a probabilistic version of genuine reasoning.

Grounding dialogue on external knowledge and interpreting linguistic patterns in dialogue history context, such as ellipsis, anaphora, and co-reference is critical for dialogue comprehension and generation. In this paper, we present a novel open-domain dialogue generation model which effectively utilizes the large-scale commonsense and named entity based knowledge in addition to the unstructured topic-specific knowledge associated with each utterance. We enhance the commonsense knowledge with named entity-aware structures using co-references. Our proposed model utilizes a multi-hop attention layer to preserve the most accurate and critical parts of the dialogue history and the associated knowledge. In addition, we employ a Commonsense and Named Entity Enhanced Attention Module, which starts with the extracted triples from various sources and gradually finds the relevant supporting set of triples using multi-hop attention with the query vector obtained from the interactive dialogue-knowledge module. Empirical results on two benchmark datasets demonstrate that our model significantly outperforms the state-of-the-art methods in terms of both automatic evaluation metrics and human judgment. Our code is publicly available at https://github.com/deekshaVarshney/CNTF; https://www.iitp.ac.in/-ai-nlp-ml/resources/codes/CNTF.zip.