@inproceedings{chakraborty-etal-2016-mining,
    title = "Mining Call Center Conversations Exhibiting Similar Affective States",
    author = "Chakraborty, Rupayan  and
      Pandharipande, Meghna  and
      Kopparapu, Sunil Kumar",
    booktitle = "Proceedings of the 30th Pacific Asia Conference on Language, Information and Computation: Posters",
    month = oct,
    year = "2016",
    address = "Seoul, South Korea",
    url = "https://preview.aclanthology.org/fix-sig-urls/Y16-3028/",
    pages = "545--553"
}