@inproceedings{nisioi-etal-2018-content,
    title = "Content Extraction and Lexical Analysis from Customer-Agent Interactions",
    author = "Nisioi, Sergiu  and
      Bucur, Anca  and
      Dinu, Liviu P.",
    editor = "Xu, Wei  and
      Ritter, Alan  and
      Baldwin, Tim  and
      Rahimi, Afshin",
    booktitle = "Proceedings of the 2018 {EMNLP} Workshop W-{NUT}: The 4th Workshop on Noisy User-generated Text",
    month = nov,
    year = "2018",
    address = "Brussels, Belgium",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W18-6118/",
    doi = "10.18653/v1/W18-6118",
    pages = "132--136"
}