@inproceedings{ravichander-black-2018-empirical,
    title = "An Empirical Study of Self-Disclosure in Spoken Dialogue Systems",
    author = "Ravichander, Abhilasha  and
      Black, Alan W.",
    editor = "Komatani, Kazunori  and
      Litman, Diane  and
      Yu, Kai  and
      Papangelis, Alex  and
      Cavedon, Lawrence  and
      Nakano, Mikio",
    booktitle = "Proceedings of the 19th Annual {SIG}dial Meeting on Discourse and Dialogue",
    month = jul,
    year = "2018",
    address = "Melbourne, Australia",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W18-5030/",
    doi = "10.18653/v1/W18-5030",
    pages = "253--263",
    abstract = "Self-disclosure is a key social strategy employed in conversation to build relations and increase conversational depth. It has been heavily studied in psychology and linguistic literature, particularly for its ability to induce self-disclosure from the recipient, a phenomena known as reciprocity. However, we know little about how self-disclosure manifests in conversation with automated dialog systems, especially as any self-disclosure on the part of a dialog system is patently disingenuous. In this work, we run a large-scale quantitative analysis on the effect of self-disclosure by analyzing interactions between real-world users and a spoken dialog system in the context of social conversation. We find that indicators of reciprocity occur even in human-machine dialog, with far-reaching implications for chatbots in a variety of domains including education, negotiation and social dialog."
}