@inproceedings{lopez-gambino-etal-2017-beyond,
    title = "Beyond On-hold Messages: Conversational Time-buying in Task-oriented Dialogue",
    author = "L{\'o}pez Gambino, Soledad  and
      Zarrie{\ss}, Sina  and
      Schlangen, David",
    editor = "Jokinen, Kristiina  and
      Stede, Manfred  and
      DeVault, David  and
      Louis, Annie",
    booktitle = "Proceedings of the 18th Annual {SIG}dial Meeting on Discourse and Dialogue",
    month = aug,
    year = "2017",
    address = {Saarbr{\"u}cken, Germany},
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W17-5529/",
    doi = "10.18653/v1/W17-5529",
    pages = "241--246"
}