@inproceedings{schilder-2017-finding,
    title = "Finding the ``right'' answers for customers",
    author = "Schilder, Frank",
    editor = "Alonso, Jose M.  and
      Bugar{\'i}n, Alberto  and
      Reiter, Ehud",
    booktitle = "Proceedings of the 10th International Conference on Natural Language Generation",
    month = sep,
    year = "2017",
    address = "Santiago de Compostela, Spain",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W17-3510/",
    doi = "10.18653/v1/W17-3510",
    pages = "74",
    abstract = "This talk will present a few NLG systems developed within Thomson Reuters providing information to professionals such as lawyers, accountants or traders. Based on the experience developing these system, I will discuss the usefulness of automatic metrics, crowd-sourced evaluation, corpora studies and expert reviews. I will conclude with exploring the question of whether developers of NLG systems need to follow ethical guidelines and how those guidelines could be established."
}