@inproceedings{herzig-etal-2016-classifying,
    title = "Classifying Emotions in Customer Support Dialogues in Social Media",
    author = "Herzig, Jonathan  and
      Feigenblat, Guy  and
      Shmueli-Scheuer, Michal  and
      Konopnicki, David  and
      Rafaeli, Anat  and
      Altman, Daniel  and
      Spivak, David",
    editor = "Fernandez, Raquel  and
      Minker, Wolfgang  and
      Carenini, Giuseppe  and
      Higashinaka, Ryuichiro  and
      Artstein, Ron  and
      Gainer, Alesia",
    booktitle = "Proceedings of the 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue",
    month = sep,
    year = "2016",
    address = "Los Angeles",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W16-3609/",
    doi = "10.18653/v1/W16-3609",
    pages = "64--73"
}