@inproceedings{marom-zukerman-2006-automating,
    title = "Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches",
    author = "Marom, Yuval  and
      Zukerman, Ingrid",
    editor = "Chua, Tat-Seng  and
      Goldstein, Jade  and
      Teufel, Simone  and
      Vanderwende, Lucy",
    booktitle = "Proceedings of the Workshop on Task-Focused Summarization and Question Answering",
    month = jul,
    year = "2006",
    address = "Sydney, Australia",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/W06-0706/",
    pages = "40--47"
}