@inproceedings{ivanovic-2006-using,
    title = "Using Dialogue Acts to Suggest Responses in Support Services via Instant Messaging",
    author = "Ivanovic, Edward",
    editor = "Cavedon, Lawrence  and
      Zukerman, Ingrid",
    booktitle = "Proceedings of the Australasian Language Technology Workshop 2006",
    month = nov,
    year = "2006",
    address = "Sydney, Australia",
    url = "https://preview.aclanthology.org/fix-sig-urls/U06-1023/",
    pages = "159--160"
}