@inproceedings{chen-bangalore-2017-underspecification,
    title = "Underspecification in Natural Language Understanding for Dialog Automation",
    author = "Chen, John  and
      Bangalore, Srinivas",
    editor = "Mitkov, Ruslan  and
      Angelova, Galia",
    booktitle = "Proceedings of the International Conference Recent Advances in Natural Language Processing, {RANLP} 2017",
    month = sep,
    year = "2017",
    address = "Varna, Bulgaria",
    publisher = "INCOMA Ltd.",
    url = "https://preview.aclanthology.org/fix-sig-urls/R17-1023/",
    doi = "10.26615/978-954-452-049-6_023",
    pages = "164--170",
    abstract = "With the increasing number of communication platforms that offer variety of ways of connecting two interlocutors, there is a resurgence of chat-based dialog systems. These systems, typically known as \textit{chatbots} have been successfully applied in a range of consumer and enterprise applications. A key technology in such chat-bots is robust natural language understanding (NLU) which can significantly influence and impact the efficacy of the conversation and ultimately the user-experience. While NLU is far from perfect, this paper illustrates the role of \textit{underspecification} and its impact on successful dialog completion."
}