@inproceedings{hiltz-etal-1980-process,
    title = "The Process of Communication in Face to Face vs. Computerized Conferences; A Controlled Experiment Using {B}ales {I}nteraction {P}rocess {A}nalysis",
    author = "Hiltz, Starr Roxanne  and
      Johnson, Kenneth  and
      Rabke, Ann Marie",
    booktitle = "18th Annual Meeting of the Association for Computational Linguistics",
    month = jun,
    year = "1980",
    address = "Philadelphia, Pennsylvania, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/P80-1020/",
    doi = "10.3115/981436.981460",
    pages = "75--79"
}