@inproceedings{sandbank-etal-2018-detecting,
    title = "Detecting Egregious Conversations between Customers and Virtual Agents",
    author = "Sandbank, Tommy  and
      Shmueli-Scheuer, Michal  and
      Herzig, Jonathan  and
      Konopnicki, David  and
      Richards, John  and
      Piorkowski, David",
    editor = "Walker, Marilyn  and
      Ji, Heng  and
      Stent, Amanda",
    booktitle = "Proceedings of the 2018 Conference of the North {A}merican Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers)",
    month = jun,
    year = "2018",
    address = "New Orleans, Louisiana",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/N18-1163/",
    doi = "10.18653/v1/N18-1163",
    pages = "1802--1811"
}