@inproceedings{zweig-etal-2006-automated,
    title = "Automated Quality Monitoring for Call Centers using Speech and {NLP} Technologies",
    author = "Zweig, G.  and
      Siohan, O.  and
      Saon, G.  and
      Ramabhadran, B.  and
      Povey, D.  and
      Mangu, L.  and
      Kingsbury, B.",
    editor = "Rudnicky, Alex  and
      Dowding, John  and
      Milic-Frayling, Natasa",
    booktitle = "Proceedings of the Human Language Technology Conference of the {NAACL}, Companion Volume: Demonstrations",
    month = jun,
    year = "2006",
    address = "New York City, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/N06-4011/",
    pages = "292--295"
}