@article{chu-carroll-carpenter-1999-vector,
    title = "Vector-based Natural Language Call Routing",
    author = "Chu-Carroll, Jennifer  and
      Carpenter, Bob",
    editor = "Hirschberg, Julia",
    journal = "Computational Linguistics",
    volume = "25",
    number = "3",
    year = "1999",
    address = "Cambridge, MA",
    publisher = "MIT Press",
    url = "https://preview.aclanthology.org/fix-sig-urls/J99-3003/",
    pages = "361--388"
}