@inproceedings{relano-gil-etal-1999-robust,
    title = "Robust and Flexible Mixed-Initiative Dialogue for Telephone Services",
    author = "Relano Gil, Jose  and
      Tapias, Daniel  and
      Gancedo, Maria C.  and
      Charfuelan, Marcela  and
      Hernandez, Luis A.",
    editor = "Thompson, Henry S.  and
      Lascarides, Alex",
    booktitle = "Ninth Conference of the {E}uropean Chapter of the Association for Computational Linguistics",
    month = jun,
    year = "1999",
    address = "Bergen, Norway",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/E99-1051/",
    pages = "287--290"
}