@inproceedings{kim-etal-2010-classifying,
    title = "Classifying Dialogue Acts in One-on-One Live Chats",
    author = "Kim, Su Nam  and
      Cavedon, Lawrence  and
      Baldwin, Timothy",
    editor = "Li, Hang  and
      M{\`a}rquez, Llu{\'i}s",
    booktitle = "Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing",
    month = oct,
    year = "2010",
    address = "Cambridge, MA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/D10-1084/",
    pages = "862--871"
}