@inproceedings{zhu-etal-2018-lingke, title = "{L}ingke: a Fine-grained Multi-turn Chatbot for Customer Service", author = "Zhu, Pengfei and Zhang, Zhuosheng and Li, Jiangtong and Huang, Yafang and Zhao, Hai", editor = "Zhao, Dongyan", booktitle = "Proceedings of the 27th International Conference on Computational Linguistics: System Demonstrations", month = aug, year = "2018", address = "Santa Fe, New Mexico", publisher = "Association for Computational Linguistics", url = "https://preview.aclanthology.org/fix-sig-urls/C18-2024/", pages = "108--112" }