@inproceedings{carlos-yalamanchi-2012-intention,
    title = "Intention Analysis for Sales, Marketing and Customer Service",
    author = "Carlos, Cohan Sujay  and
      Yalamanchi, Madhulika",
    editor = "Kay, Martin  and
      Boitet, Christian",
    booktitle = "Proceedings of {COLING} 2012: Demonstration Papers",
    month = dec,
    year = "2012",
    address = "Mumbai, India",
    publisher = "The COLING 2012 Organizing Committee",
    url = "https://preview.aclanthology.org/fix-sig-urls/C12-3005/",
    pages = "33--40"
}