@inproceedings{bodhwani-etal-2025-calibrated,
    title = "A Calibrated Reflection Approach for Enhancing Confidence Estimation in {LLM}s",
    author = "Bodhwani, Umesh  and
      Ling, Yuan  and
      Dong, Shujing  and
      Feng, Yarong  and
      Li, Hongfei  and
      Goyal, Ayush",
    editor = "Cao, Trista  and
      Das, Anubrata  and
      Kumarage, Tharindu  and
      Wan, Yixin  and
      Krishna, Satyapriya  and
      Mehrabi, Ninareh  and
      Dhamala, Jwala  and
      Ramakrishna, Anil  and
      Galystan, Aram  and
      Kumar, Anoop  and
      Gupta, Rahul  and
      Chang, Kai-Wei",
    booktitle = "Proceedings of the 5th Workshop on Trustworthy NLP (TrustNLP 2025)",
    month = may,
    year = "2025",
    address = "Albuquerque, New Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2025.trustnlp-main.26/",
    pages = "399--411",
    ISBN = "979-8-89176-233-6",
    abstract = "A critical challenge in deploying Large Language Models (LLMs) is developing reliable mechanisms to estimate their confidence, enabling systems to determine when to trust model outputs and when to seek human intervention. In this paper, we present a Calibrated Reflection Approach for Enhancing Confidence Estimation in LLMs, a framework that combines structured reasoning with distance-aware calibration techniques. Our approach introduces three key innovations: (1) a Maximum Confidence Selection (MCS) method that comprehensively evaluates confidence across all possible labels, (2) a reflection-based prompting mechanism that enhances reasoning reliability, and (3) a distance-aware calibration technique that accounts for ordinal relationships between labels. We evaluate our framework across diverse datasets, including HelpSteer2, Llama T-REx, and an internal conversational dataset, demonstrating its effectiveness across both conversational and fact-based classification tasks. This work contributes to the broader goal of developing reliable and well-calibrated confidence estimation methods for LLMs, enabling informed decisions about when to trust model outputs and when to defer to human judgement."
}