@inproceedings{jagatap-etal-2025-rxlens,
    title = "{R}x{L}ens: Multi-Agent {LLM}-powered Scan and Order for Pharmacy",
    author = "Jagatap, Akshay  and
      Merugu, Srujana  and
      Comar, Prakash Mandayam",
    editor = "Chen, Weizhu  and
      Yang, Yi  and
      Kachuee, Mohammad  and
      Fu, Xue-Yong",
    booktitle = "Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)",
    month = apr,
    year = "2025",
    address = "Albuquerque, New Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2025.naacl-industry.63/",
    pages = "822--832",
    ISBN = "979-8-89176-194-0",
    abstract = "Automated construction of shopping cart frommedical prescriptions is a vital prerequisite forscaling up online pharmaceutical servicesin emerging markets due to the high prevalence of paper prescriptionsthat are challenging for customers to interpret.We present RxLens, a multi-step end-end Large Language Model (LLM)-based deployed solutionfor automated pharmacy cart construction comprisingmultiple steps: redaction of Personal Identifiable Information (PII),Optical Character Recognition (OCR), medication extraction, matching against the catalog, and bounding box detection for lineage. Our multi-step design leverages the synergy between retrieval and LLM-based generationto mitigate the vocabulary gaps in LLMs and fuzzy matching errors during retrieval.Empirical evaluation demonstrates that RxLens can yield up to 19{\%} - 40{\%} and 11{\%} - 26{\%} increase in Recall@3 relative to SOTA methods such as Medical Comprehend and vanilla retrieval augmentation of LLMs on handwritten and printed prescriptions respectively.We also explore LLM-based auto-evaluation as an alternative to costly manual annotations and observe a 76{\%} - 100{\%} match relative to human judgements on various tasks."
}