@inproceedings{murtaza-etal-2025-implementing,
    title = "Implementing Retrieval Augmented Generation Technique on Unstructured and Structured Data Sources in a Call Center of a Large Financial Institution",
    author = "Murtaza, Syed Shariyar  and
      Nie, Yifan  and
      Avan, Elias  and
      Soni, Utkarsh  and
      Liao, Wanyu  and
      Carnegie, Adam  and
      Mathias, Cyril John  and
      Jiang, Junlin  and
      Wen, Eugene",
    editor = "Chen, Weizhu  and
      Yang, Yi  and
      Kachuee, Mohammad  and
      Fu, Xue-Yong",
    booktitle = "Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 3: Industry Track)",
    month = apr,
    year = "2025",
    address = "Albuquerque, New Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2025.naacl-industry.48/",
    pages = "598--606",
    ISBN = "979-8-89176-194-0"
}