@inproceedings{griol-etal-2025-trustboost,
    title = "{T}rust{B}oost: Balancing flexibility and compliance in conversational {AI} systems",
    author = "Griol, David  and
      Callejas, Zoraida  and
      Gil-Mart{\'i}n, Manuel  and
      Kharitonova, Ksenia  and
      Montero-Mart{\'i}nez, Juan Manuel  and
      P{\'e}rez Fern{\'a}ndez, David  and
      Fern{\'a}ndez-Mart{\'i}nez, Fernando",
    editor = "Torres, Maria Ines  and
      Matsuda, Yuki  and
      Callejas, Zoraida  and
      del Pozo, Arantza  and
      D'Haro, Luis Fernando",
    booktitle = "Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology",
    month = may,
    year = "2025",
    address = "Bilbao, Spain",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2025.iwsds-1.16/",
    pages = "172--175",
    ISBN = "979-8-89176-248-0",
    abstract = "Conversational AI (ConvAI) systems are gaining growing importance as an alternative for more natural interaction with digital services. In this context, Large Language Models (LLMs) have opened new possibilities for less restricted interaction and richer natural language understanding. However, despite their advanced capabilities, LLMs can pose accuracy and reliability problems, as they sometimes generate factually incorrect or contextually inappropriate content that does not fulfill the regulations or business rules of a specific application domain. In addition, they still do not possess the capability to adjust to users' needs and preferences, showing emotional awareness, while concurrently adhering to the regulations and limitations of their designated domain. In this paper we present the TrustBoost project, which addresses the challenge of improving trustworthiness of ConvAI from two dimensions: cognition (adaptability, flexibility, compliance, and performance) and affectivity (familiarity, emotional dimension, and perception). The duration of the project is from September 2024 to December 2027."
}