@inproceedings{shojaee-etal-2025-federated,
    title = "Federated Retrieval Augmented Generation for Multi-Product Question Answering",
    author = "Shojaee, Parshin  and
      Harsha, Sai Sree  and
      Luo, Dan  and
      Maharaj, Akash  and
      Yu, Tong  and
      Li, Yunyao",
    editor = "Rambow, Owen  and
      Wanner, Leo  and
      Apidianaki, Marianna  and
      Al-Khalifa, Hend  and
      Eugenio, Barbara Di  and
      Schockaert, Steven  and
      Darwish, Kareem  and
      Agarwal, Apoorv",
    booktitle = "Proceedings of the 31st International Conference on Computational Linguistics: Industry Track",
    month = jan,
    year = "2025",
    address = "Abu Dhabi, UAE",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2025.coling-industry.33/",
    pages = "387--397",
    abstract = "Recent advancements in Large Language Models and Retrieval-Augmented Generation have boosted interest in domain-specific question-answering for enterprise products. However, AI Assistants often face challenges in multi-product QA settings, requiring accurate responses across diverse domains. Existing multi-domain RAG-QA approaches either query all domains indiscriminately, increasing computational costs and LLM hallucinations, or rely on rigid resource selection, which can limit search results. We introduce MKP-QA, a novel multi-product knowledge-augmented QA framework with probabilistic federated search across domains and relevant knowledge. This method enhances multi-domain search quality by aggregating query-domain and query-passage probabilistic relevance. To address the lack of suitable benchmarks for multi-product QAs, we also present new datasets focused on three Adobe products: Adobe Experience Platform, Target, and Customer Journey Analytics. Our experiments show that MKP-QA significantly boosts multi-product RAG-QA performance in terms of both retrieval accuracy and response quality."
}