@inproceedings{kumar-dusek-2024-leeets,
    title = "{LEEET}s-Dial: Linguistic Entrainment in End-to-End Task-oriented Dialogue systems",
    author = "Kumar, Nalin  and
      Dusek, Ondrej",
    editor = "Duh, Kevin  and
      Gomez, Helena  and
      Bethard, Steven",
    booktitle = "Findings of the Association for Computational Linguistics: NAACL 2024",
    month = jun,
    year = "2024",
    address = "Mexico City, Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2024.findings-naacl.46/",
    doi = "10.18653/v1/2024.findings-naacl.46",
    pages = "727--735",
    abstract = "Linguistic entrainment, or alignment, represents a phenomenon where linguistic patterns employed by conversational participants converge to one another. While entrainment has been shown to produce a more natural user experience, most dialogue systems do not have any provisions for it. In this work, we introduce methods for achieving dialogue entrainment in a GPT-2-based end-to-end task-oriented dialogue system through the utilization of shared vocabulary. We experiment with training instance weighting, entrainment-specific loss, and additional conditioning to generate responses that align with the user. We demonstrate that all three approaches produce significantly better entrainment than the base, non-entrainment-optimized model, as confirmed by both automated and manual evaluation metrics."
}