@inproceedings{basile-giannini-etal-2024-taking,
    title = "Taking Decisions in a Hybrid Conversational {AI} Architecture Using Influence Diagrams",
    author = "Basile Giannini, Roberto  and
      Origlia, Antonio  and
      Di Maro, Maria",
    editor = "Dell'Orletta, Felice  and
      Lenci, Alessandro  and
      Montemagni, Simonetta  and
      Sprugnoli, Rachele",
    booktitle = "Proceedings of the 10th Italian Conference on Computational Linguistics (CLiC-it 2024)",
    month = dec,
    year = "2024",
    address = "Pisa, Italy",
    publisher = "CEUR Workshop Proceedings",
    url = "https://preview.aclanthology.org/fix-sig-urls/2024.clicit-1.8/",
    pages = "59--65",
    ISBN = "979-12-210-7060-6",
    abstract = "This paper explores the application of the Influence Diagrams model for decision-making in the context of conversational agents. The system consists of a Conversational Recommender System (CoRS), in which the decision-making module is separate from the language generation module. It provides the capability to evolve a belief based on user responses, which in turn influences the decisions made by the conversational agent. The proposed system is based on a pre-existing CoRS that relies on Bayesian Networks informing a separate decision process. The introduction of Influence Diagrams aims to integrate both Bayesian inference and the dialogue move selection phase into a single model, thereby generalising the decision-making process. To test the effectiveness and plausibility of the dialogues generated by the developed CoRS, a dialogue simulator was created and the simulated interactions were evaluated by a pool of human judges."
}