@inproceedings{lee-etal-2023-painsight,
    title = "Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews",
    author = "Lee, Yukyung  and
      Kim, Jaehee  and
      Kim, Doyoon  and
      Kho, Yookyung  and
      Kim, Younsun  and
      Kang, Pilsung",
    editor = "Barnes, Jeremy  and
      De Clercq, Orph{\'e}e  and
      Klinger, Roman",
    booktitle = "Proceedings of the 13th Workshop on Computational Approaches to Subjectivity, Sentiment, {\&} Social Media Analysis",
    month = jul,
    year = "2023",
    address = "Toronto, Canada",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2023.wassa-1.20/",
    doi = "10.18653/v1/2023.wassa-1.20",
    pages = "215--227"
}