@inproceedings{sobha-pattabhi-2023-intent,
    title = "Intent Detection and Zero-shot Intent Classification for Chatbots",
    author = "Lalitha Devi, Sobha  and
      RK. Rao, Pattabhi",
    editor = "D. Pawar, Jyoti  and
      Lalitha Devi, Sobha",
    booktitle = "Proceedings of the 20th International Conference on Natural Language Processing (ICON)",
    month = dec,
    year = "2023",
    address = "Goa University, Goa, India",
    publisher = "NLP Association of India (NLPAI)",
    url = "https://preview.aclanthology.org/fix-sig-urls/2023.icon-1.61/",
    pages = "636--640",
    abstract = "In this paper we give in detail how seen and unseen intent is detected and classified. User intent detection has a critical role in dialogue systems. While analysing the intents it has been found that intents are diversely expressed and new variety of intents emerge continuously. Here we propose a capsule-based approach that classifies the intent and a zero-shot learning to identify the unseen intent. There are recently proposed methods on zero-shot classification which are implemented differently from ours. We have also developed an annotated corpus of free conversations in Tamil, the language we have used for intent classification and for our chatbot. Our proposed method on intent classification performs well."
}