@inproceedings{mendonca-etal-2023-dialogue,
    title = "Dialogue Quality and Emotion Annotations for Customer Support Conversations",
    author = "Mendonca, John  and
      Pereira, Patr{\'i}cia  and
      Menezes, Miguel  and
      Cabarr{\~a}o, Vera  and
      Farinha, Ana C  and
      Moniz, Helena  and
      Lavie, Alon  and
      Trancoso, Isabel",
    editor = "Gehrmann, Sebastian  and
      Wang, Alex  and
      Sedoc, Jo{\~a}o  and
      Clark, Elizabeth  and
      Dhole, Kaustubh  and
      Chandu, Khyathi Raghavi  and
      Santus, Enrico  and
      Sedghamiz, Hooman",
    booktitle = "Proceedings of the Third Workshop on Natural Language Generation, Evaluation, and Metrics (GEM)",
    month = dec,
    year = "2023",
    address = "Singapore",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/fix-sig-urls/2023.gem-1.2/",
    pages = "9--21"
}